Terms of Service — MinMax Strategies LLC

    Plain language summary: These Terms cover three things: our website, the MinMax Pro subscription platform, and our consulting services. MinMax Pro is billed monthly and renews automatically until you cancel — you can cancel any time from your billing settings. Your business records stay yours; you can export them, and we delete them after you leave. We do our best work, but we cannot guarantee specific outcomes, and AI-assisted output always needs your review. Michigan law governs.
  

1. Acceptance of These Terms

By accessing the MinMax Strategies LLC website (minmaxmi.com), submitting an inquiry or contact form, creating or using an MinMax Pro account, using the MinMax client portal, or engaging MinMax Strategies LLC for professional services, you ("you," "Customer," or "Client") agree to be bound by these Terms of Service ("Terms") and confirm you have read them.

If you do not agree, do not use the website, submit a form, open an account, or engage our services.

If you accept these Terms on behalf of a company or other organization, you represent that you have authority to bind it, and "you" means that organization.

Order of precedence. A signed Master Service Agreement (MSA), Statement of Work (SOW), or written amendment governs the engagement it covers and controls over these Terms where they conflict. These Terms control over any purchase order, vendor portal terms, or other document you send us, whether or not we sign it.

2. About MinMax Strategies LLC

MinMax Strategies LLC is a single-member limited liability company organized under the laws of the State of Michigan. We provide AI integration consulting, workflow automation, IT consulting, and related professional services, and we operate the MinMax Pro platform.

Contact:
MinMax Strategies LLC
Grand Rapids, Michigan
Email: jeremy@minmaxstrategiesllc.com

3. Website Use

Permitted Use

You may use this website for lawful purposes related to evaluating or engaging MinMax Strategies LLC or MinMax Pro. You may not:

Transmit spam, malware, or other harmful content
Attempt to gain unauthorized access to any system, account, or data
Scrape, harvest, or collect contact information for unsolicited outreach
Probe, scan, or test the vulnerability of our systems without our prior written permission
Impersonate MinMax Strategies LLC, MinMax Pro, or any individual associated with either
Violate any applicable local, state, or federal law

Website Availability

We make reasonable efforts to keep the website available but do not guarantee uninterrupted access. We may modify or discontinue any part of the website at any time without notice. Availability of the MinMax Pro service is addressed in Section 4.11.

ROI Calculator

The ROI Calculator is an informational tool only. Results are estimates based on industry averages and your own inputs. They are not a guarantee of savings, returns, or outcomes from any engagement or from MinMax Pro. Actual results vary.

4. MinMax Pro Subscription Service

This Section 4 applies to MinMax Pro, our hosted business-management platform. It applies in addition to the rest of these Terms.

4.1 The service

MinMax Pro is provided as software-as-a-service. Subject to these Terms and to payment of the applicable fees, we grant you a non-exclusive, non-transferable, revocable right to access and use MinMax Pro for your own internal business purposes during your subscription term. The service is delivered over the internet; we do not deliver software for you to install, host, or own.

We may add, change, or remove features. We will not materially reduce the core functionality of a plan you are paying for without at least 30 days' notice, after which you may cancel under Section 4.8 if the change does not work for you.

4.2 Accounts and security

You are responsible for the accuracy of your account information, for the confidentiality of your credentials, and for all activity that occurs under your accounts and those of your users. You must be at least 18 years old and authorized to act for your business. Credentials may not be shared between individuals. Notify us immediately at jeremy@minmaxstrategiesllc.com if you suspect unauthorized access.

Workspace administrators can see, change, export, and delete the records and user accounts in their workspace, including other users' activity and training progress. If you are a user added by your employer, your employer controls your account.

4.3 Free trial

New subscriptions may include a free trial, currently thirty (30) days, stated at signup. We collect and verify a payment method at signup, but nothing is charged during the trial. Unless you cancel before the trial ends, the subscription converts automatically to a paid subscription at the plan price shown at signup, and your payment method is charged. We will state the trial end date and the first charge date before you complete signup.

4.4 Fees, billing, and automatic renewal

Automatic renewal. MinMax Pro subscriptions are billed monthly in advance and renew automatically each month at the then-current price until cancelled. You may cancel at any time from your billing settings or by emailing us; cancellation takes effect at the end of the current billing period. There is no cancellation fee and no long-term commitment.

Prices for each plan, any multi-module bundle discount, and any one-time fees (such as custom branding) are shown before you complete signup and in your billing settings.
Fees are stated in U.S. dollars and are exclusive of taxes. You are responsible for any sales, use, or similar taxes, other than taxes on our income.
Payment is by the card on file, processed by Stripe. You authorize us to charge that card for all fees as they come due, including on each renewal.
Fees are non-refundable except where required by law or where we expressly agree in writing. Cancelling mid-month does not produce a prorated refund; your access continues to the end of the paid period.
We may change prices with at least 30 days' notice by email or in-product notice. A price change takes effect on your next renewal after the notice period. If you do not accept it, cancel before it takes effect.
Failed or late payment. If a charge fails, we will retry and notify you. If an account remains unpaid 30 days past due, we may suspend access to the workspace. Suspension does not delete your data; Section 4.10 governs what happens next. Invoiced (non-card) balances accrue interest at 1.5% per month on the outstanding balance, and you are responsible for reasonable collection costs including attorney fees.

4.5 Payments you collect from your own customers

MinMax Pro can place a payment link on the invoices you send, and can connect to a payment account you own so that an invoice raised in the platform becomes a payable invoice in that account. In either case the payment is made by your customer to you. It does not pass through MinMax Strategies LLC, and we never take custody of it.

You are the merchant of record for every transaction with your own customers. The underlying sale, the goods or services supplied, the receipt, your refund policy, and the customer relationship are yours.
We are not a payment processor, payment facilitator, payment service provider, or money transmitter, and we do not collect funds as your agent. Your payment account is opened in your own business's name and is governed by your processor's agreement with you; where that agreement and these Terms conflict as to your payment account, your processor's agreement controls.
Refunds, disputes, and chargebacks are yours to handle and yours to bear, together with any fee your processor assesses for one. We have no authority to issue a refund or contest a chargeback on your behalf, and we do not reimburse you for either.
Sales, use, excise, and similar taxes on what you sell are yours. The platform performs the tax arithmetic you configure on your own invoices; it does not determine your liability, register you in any jurisdiction, or file any return. Tax on the fees you pay us is addressed in Section 4.4.
Processor fees are yours and are set by your processor, not by us. Our subscription fee is separate from them and is not a commission on amounts you collect.

Connected payment accounts. If you connect a payment account, you authorize us to act on that account through your processor's interface for the limited purposes of the platform: creating, sending, reading, and voiding the invoices and payment records that originate in MinMax Pro, and reading the account's status so the workspace can tell you whether it is able to accept payment. We will not withdraw funds, alter payout settings, or use the account for anything not raised in the platform. You may disconnect at any time from Settings, and we disconnect automatically when your subscription ends. Disconnection stops us acting on the account; it does not cancel invoices already delivered to your customers, which remain matters between you and them.

Card data. Your customer's card details are entered on your processor's own page and never on ours. We do not receive, process, or store them. The prohibition in Section 4.7 on entering card, bank account, or routing numbers into the platform applies here in full.

Nothing in this Section makes MinMax Strategies LLC a party to any contract between you and your customer.

4.6 Your data, and who owns it

You own your Customer Data. "Customer Data" means the records you and your users enter into or upload to your workspace — your customers and contacts, jobs, appointments, quotes, invoices, documents, photographs, signatures, messages, and the like. We claim no ownership of it.

You grant us a limited license to host, store, transmit, back up, display, and process Customer Data solely to provide, secure, support, and repair the service for you, and as you otherwise instruct. We do not sell it, share it for advertising, or use it to train artificial intelligence models. Our handling of it is described in our Privacy Policy, which is part of these Terms.

You are responsible for the Customer Data you put in: that you have the right to provide it, that its collection and use complies with applicable law, and that you have given whatever notices or obtained whatever consents your business is required to give or obtain — including for marketing email or text messages you send through the platform, and for any call recording or transcription you enable. We provide tooling; the legal relationship with your customers is yours.

4.7 Data we prohibit

MinMax Pro is not certified under HIPAA or PCI DSS, and we do not offer a Business Associate Agreement. You may not store protected health information, full payment card numbers, bank account or routing numbers, Social Security numbers, driver's license or other government identification numbers, biometric identifiers, or information about individuals under 18 in the platform, including in free-text notes, uploaded documents, and photographs. If your business needs to handle that data, tell us before you sign up — the answer will be a separate compliance review, not a workaround.

4.8 Acceptable use

You and your users may not:

Resell, sublicense, rent, or provide the service to a third party as a service bureau, except that you may give your own customers access to the customer-facing portals and booking pages the product is designed to expose
Copy, reverse engineer, decompile, or attempt to derive the source code or underlying structure of the service, except to the extent that restriction is unenforceable by law
Circumvent tenant isolation, access another workspace's data, or attempt to escalate permissions
Upload malware, or use the service to send spam or messages that violate the CAN-SPAM Act, the Telephone Consumer Protection Act, or similar law
Use the service to store or transmit unlawful, defamatory, harassing, or infringing material
Impose an unreasonable load on the infrastructure, or use automated means to access the service other than through interfaces we provide
Use the service to build a competing product

We may suspend access immediately, with notice as soon as practicable, where continued use presents a security risk, exposes us or another customer to liability, or is materially disrupting the service.

4.9 Term, cancellation, and termination

Your subscription runs month to month and renews until cancelled. You may cancel at any time, effective at the end of the current billing period. We may terminate a subscription for material breach that is not cured within 15 days of written notice, immediately for non-payment beyond the period in Section 4.4, or immediately for conduct described in Section 4.8. We may also discontinue the service entirely on 90 days' notice, with a prorated refund of any prepaid unused fees.

4.10 What happens to your data when you leave

Export window — 30 days. For 30 days after termination or expiration, you may export your Customer Data through the product's export tools, or ask us for an export. We will not withhold your data over a fee dispute.
Deletion — 90 days. We delete Customer Data from active systems within 90 days of termination. Encrypted backups age out on their normal rotation, no later than 30 days after that.
Business records we are required to keep — invoices, payment records, signed agreements — are retained as described in the Privacy Policy.

4.11 MinMax Pro Academy and product content

Training courses, lessons, templates, document and report layouts, and other content we supply inside the product are our intellectual property, licensed to you for use by your own staff during your subscription. You may not redistribute, resell, or publish them outside your organization. Documents you generate from our templates and fill with your own data are yours to use in your business.

4.12 Availability and support

We work to keep MinMax Pro available and will give advance notice of planned maintenance where practical. We do not currently offer a written uptime commitment or service credits. The service is dependent on third-party infrastructure (Section 8) and on the public internet, and outages in those systems are outside our control.

Support is provided by email during normal business hours, Eastern Time. We aim to acknowledge requests within one business day. That is a target, not a contractual service level.

5. Professional Services

Engagement Requirements

All professional service engagements require a signed Master Service Agreement (MSA) and Statement of Work (SOW) before work begins. Submitting a contact form or inquiry does not create a service agreement or any obligation on the part of MinMax Strategies LLC.

Payment Terms

Unless otherwise specified in a signed SOW:

50% of the total project fee is due before work begins
The remaining balance is due upon project completion or per the milestone schedule in the SOW
Invoices not paid within 30 days of the due date accrue interest at 1.5% per month on the outstanding balance
You are responsible for collection costs, including reasonable attorney fees, resulting from non-payment

Scope of Work

Services are defined by the applicable SOW. Requests outside the agreed scope are handled through a written Change Order before additional work begins. We may decline out-of-scope requests that are not formalized.

Client Responsibilities

You are responsible for providing accurate information, timely feedback, access to necessary systems, and required approvals. Delays caused by you may affect timelines and do not constitute a breach by MinMax Strategies LLC.

6. AI-Assisted Features and Output — Important Disclaimer

MinMax Strategies LLC uses artificial intelligence tools in some service engagements, and MinMax Pro includes AI-assisted features. AI-generated content delivered in a consulting engagement is reviewed and refined by a qualified human professional before delivery. In all cases, you are responsible for independently reviewing, verifying, and approving all output — including AI-assisted output — before relying on it in any business, legal, financial, marketing, or operational context.

We make no warranty that AI-generated content is accurate, complete, error-free, or suitable for any particular purpose. You assume full responsibility for decisions made on the basis of any deliverable or output.

Automated allocation and scoring. Where MinMax Pro orders, ranks, or suggests work assignments, it is a decision-support tool. A human can override any ordering at the moment of dispatch, the ordering criteria are yours to configure or switch off, and per-person reporting is visible to the person it is about. You remain responsible for employment, dispatch, and compensation decisions, and for compliance with the laws that govern them.

Compliance features are safeguards, not systems of record. License, endorsement, CDL class, and duty-hour checks run against the records you enter and flag conflicts before assignment. They are not a substitute for your ELD, your licensing files, FMCSA or USCG systems of record, or your own review, and they are only ever as current as the records you put in.

This Section supplements, and does not replace, any AI liability provisions in a signed MSA or SOW.

7. Intellectual Property

Our Property

The website, MinMax Pro, and all content, software, text, graphics, logos, images, and code in them are the property of MinMax Strategies LLC and are protected by copyright, trademark, and other intellectual property law. "MinMax Strategies" and "MinMax Pro," and our logos, are our marks. You may not reproduce, distribute, or create derivative works without express written permission. All rights not expressly granted are reserved.

Client Deliverables

Ownership of deliverables created during a service engagement is governed by the applicable MSA. Unless otherwise agreed in writing, upon receipt of full payment you receive a license to use deliverables for their intended business purpose. MinMax Strategies LLC retains ownership of all pre-existing tools, frameworks, templates, methodologies, know-how, and intellectual property developed independently of the engagement, together with any general skills, techniques, and improvements developed while performing it.

Feedback

If you send us suggestions or feedback about the service, we may use them without restriction or obligation to you. This does not give us any right to your Customer Data or confidential information.

Your Branding

If you upload a logo, colors, or other brand assets to MinMax Pro, you grant us permission to display them within your workspace and on the documents, emails, and customer-facing portals the product generates for you. You keep ownership, and you confirm you have the right to use those assets.

8. Third-Party Services

Our services depend on third-party platforms — including our hosting, database, email delivery, payment processing, and mapping providers, and the AI platforms used in some engagements. Those providers are listed in our Privacy Policy. Use of those platforms is also subject to their own terms. We are not responsible for their acts, outages, price changes, or discontinuation, and we may change providers.

Map and address lookups in MinMax Pro are provided by the OpenStreetMap Foundation. Coordinates, routes, and drive-time estimates are approximate and are not a substitute for your driver's judgment or for a certified navigation system.

9. Confidentiality

Each party will treat the other's non-public business information as confidential, use it only to perform under these Terms, and protect it with at least reasonable care. This does not apply to information that is or becomes public without breach, was already known without a duty of confidence, is independently developed, or is lawfully received from a third party. Disclosure required by law is permitted, with notice to the other party where legally allowed.

Specific confidentiality obligations, including mutual NDA terms, are addressed in signed service agreements.

10. Disclaimers and Limitation of Liability

No Warranty

The website, MinMax Pro, and all information and output provided through them are provided "as is" and "as available," without warranty of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or that the service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not allow the exclusion of certain warranties; in those places, this exclusion applies to the maximum extent permitted.

Results, savings, and timelines described on this website or in marketing material are based on industry research and typical outcomes. They are not guarantees. Your results depend on your circumstances, your implementation effort, and factors outside our control.

Limitation of Liability

To the maximum extent permitted by Michigan law, the total liability of MinMax Strategies LLC for all claims arising out of or relating to these Terms, the website, MinMax Pro, or our services shall not exceed the greater of (a) the total fees you paid to MinMax Strategies LLC in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). For website visitors who have paid us nothing, our total liability is limited to one hundred U.S. dollars ($100).

MinMax Strategies LLC shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if advised of the possibility of such damages.

These limitations do not apply to a party's fraud, willful misconduct, or gross negligence, to your payment obligations, or to liability that cannot be limited by law. They apply even if a limited remedy fails of its essential purpose, and they reflect the allocation of risk on which our pricing is based.

Data Backup

We maintain backups as part of operating the service, but backups are a disaster-recovery measure and not a substitute for your own records. You are responsible for keeping copies of data that is critical to your business, and the export tools in Section 4.10 exist for that purpose.

Professional Advice Disclaimer

Nothing on this website, in MinMax Pro, in the MinMax Pro Academy, or in any deliverable constitutes legal, financial, accounting, tax, or other licensed professional advice. Consult qualified professionals for advice specific to your situation before making business decisions.

11. Indemnification

You agree to indemnify, defend, and hold harmless MinMax Strategies LLC, its members, officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable attorney fees) arising from: (a) your use of the website or MinMax Pro in violation of these Terms; (b) your Customer Data, including a claim that it infringes a third party's rights or that its collection, storage, or use violates law; (c) your breach of any applicable law, including marketing, telemarketing, call recording, employment, and transportation regulations; (d) your misuse of any deliverable or AI-assisted output; or (e) a dispute between you and one of your own customers or staff, including any claim concerning goods or services you supplied, a payment made to you, a refund, or a chargeback.

12. Suspension and Termination of Website Access

MinMax Strategies LLC may suspend or terminate access to this website at any time, with or without notice, for conduct that violates these Terms or is otherwise harmful to us, our customers, or third parties. Suspension or termination of MinMax Pro is governed by Section 4.

Termination does not affect the terms of any signed MSA or SOW then in effect. Sections 4.5, 4.6, 4.7, 4.10, 4.11, 6, 7, 9, 10, 11, 13, and 15 through 19 survive termination.

13. Force Majeure

MinMax Strategies LLC is not liable for delay or failure in performance caused by events beyond our reasonable control, including acts of God, natural disasters, power outages, internet or telecommunications failures, third-party platform or infrastructure outages (including hosting, payment, and AI providers), cyberattack, government action, or labor disputes ("Force Majeure Event").

We will notify affected customers as soon as reasonably practicable and use commercially reasonable efforts to resume performance. Project timelines affected by a Force Majeure Event are extended by the duration of the disruption. This Section does not excuse an obligation to pay fees already incurred.

14. Notices

We may give notice by email to the address on your account, or by posting in the product. You are responsible for keeping that address current. Legal notices to us must be sent to jeremy@minmaxstrategiesllc.com; a mailing address for formal service is available on request. Notice is effective when sent, except that notice of termination or breach must be acknowledged or sent by a delivery method that confirms receipt.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Michigan, without regard to its conflict of law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Any dispute arising from these Terms, the website, MinMax Pro, or our services shall first be addressed through good-faith negotiation between the parties for at least 30 days. If negotiation fails, the dispute shall be brought exclusively in the state or federal courts located in Kent County, Michigan, and each party consents to the personal jurisdiction of those courts and waives any objection to that venue.

Each party waives any right to a jury trial to the extent permitted by law. Neither party may bring a claim more than one (1) year after the claim arose, to the extent that limitation is permitted by Michigan law. Nothing in this Section prevents either party from seeking injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

16. Assignment

You may not assign or transfer these Terms, or any account or subscription, without our prior written consent, except to a successor in a merger or sale of substantially all of your assets who agrees to be bound by these Terms. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets. Any attempted assignment in violation of this Section is void.

17. Changes to These Terms

We may update these Terms. We will update the "Last Updated" date when we do. For changes that materially affect your rights or obligations, we will give account holders at least 30 days' notice by email or in-product notice before the change takes effect; if you do not accept the change, cancel before it takes effect. Continued use after the effective date constitutes acceptance.

For active service engagements, changes to these Terms do not modify a signed MSA or SOW without a written amendment signed by both parties.

18. Severability, Waiver, and Relationship

If any provision of these Terms is found invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible; the remaining provisions continue in full force.

No failure or delay in exercising any right operates as a waiver of it, and no single or partial exercise precludes any further exercise. Waivers must be in writing to be effective.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship, and neither party may bind the other. These Terms create no third-party beneficiary rights.

19. Entire Agreement

For website visitors, these Terms together with our Privacy Policy are the entire agreement regarding use of this website. For MinMax Pro customers, these Terms, the Privacy Policy, and your order and plan selection at signup are the entire agreement regarding the service. For clients with signed service agreements, those agreements together with these Terms and the Privacy Policy are the full agreement governing the relationship. They supersede all prior proposals and understandings on their subject matter.

20. Contact

Questions about these Terms should be directed to:

MinMax Strategies LLC
Grand Rapids, Michigan
Email: jeremy@minmaxstrategiesllc.com
Website: minmaxmi.com